Contractor Tips: Establishing Credibility with HomeownersBethany Sersion
While your credentials as a contractor, including any certifications you’ve earned, will win you credibility with a homeowner, you’ll still need to earn their trust. This starts with clearly explaining your recommendation to the homeowner so they can better understand it. They will then be prepared to make the best decision for their home.
The following articles can help you become a trusted contractor for the homeowners you serve.
Integrity in Service Suggestions: This article details how to gain respect by being pragmatic and assuring that your homeowner’s best interest is leading your recommendation. If you can’t establish yourself with the homeowner during this process, paperwork will never be signed.
Clarity in Warranty/Maintenance Agreement: Asking about the homeowner’s warranty is one way to show you have their best interest in mind. This also makes it easier to talk about maintenance agreements which ultimately benefit the homeowner and the contractor.
Notify of State-Specific Codes: Understanding codes and requirements and how they impact the homeowner also helps establish trust. With building and energy code requirements becoming increasingly strict across the nation, it’s important to understand any federal and state energy conservation measures.
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